The best way to reach us for this is via email firstname.lastname@example.org. We are often on the factory floor and cannot hear the phone . . . and quite frankly we just do not check voicemail as much as email(there, we said it :) ).
What happens after you place an order with us?
1. We print out your order and run your credit card (We used to wait until
the order was ready to ship but this caused all sorts of problems so we
always run your card as soon as we print out your order.)
2. When we print out your order our system sends you an email confirming
your order. The email is simply letting you know we have received your
order and will be processing it.
3. Turn around time:
NEW RELEASES - just released trains can sometimes take 2-4 weeks.
When the product is announced we will give this indication.
IN GENERAL- our trains are hand crafted and may take up to 7-10 days to
BUSY SEASON(Mid Nov - through Christmas) - we will be updating
inventory every 24 hours. Our goal is to have the order leave the factory
within 1-3 days. We cannot promise this in all cases but we expect most
orders to ship that day or the following beginning December 5th.
4. When we feel your order is within a day or two of shipping we will create a
shipping label using USPS.com. When we do this you will receive an email
that includes your tracking number.
Please be sure that your email is carefully entered to be able to receive
There are times when this email from USPS.com may get stuck in your
email's spam folder so if you are concerned you have not received this
email please check there too.
It is highly recommended that customers outside The United States place their order as soon as possible as international shipping isn't always as expeditious as we would like. :). Between December 15th and January 1st International Shipping will not be available through www.woodentrain.com.
Please VISIT our ASSOCIATED SITES to purchase.
How often is inventory updated?
Inventory on our website will be updated every 24 hours. This is simply dependent on how many trains we are able to finish the previous day.
Does your little engineer have a particular train in mind? Buy it when you see it :)
The closer we get to peak days of various December holidays, particularly Christmas, we may sell out of certain products. For that reason if your little engineer has a particular train on their wish list we highly recommend you purchase it as soon as possible. :)
When is the last day to place an order on www.woodentrain.com to guarantee that it is received before Christmas?
Within the contiguous United States - December 15th
Alaska and Hawaii - December 12th
Outside the United States - December 6th
It is entirely possible that orders placed after that time will still arrive in time for Christmas but these are our deadlines for a guaranteed arrival.
Having issues placing your order?
Try a different browser. Some work better than others with our website service. Some examples of browsers are: Google Chrome, Safari, Firefox and Internet Explorer among others. If you are having issues placing an order, please try opening our website in a different browser to place the order. This should do the trick :)
Don't have your order get delayed :) --- Details are important! :)
Credit Card information - Please be careful when entering credit card information. Any cards that are declined can cause your order to be delayed, particularly during our busy season.
Shipping information - Please also be careful of what you enter your shipping address. Incorrect addresses can cause a wayward package to be delayed for weeks.
Tricky Shipping Addresses - if you have a shipping address that is sometimes challenging, it most likely will be with our system. This can also delay your order so please enter an address that you are sure will take delivery :)
Can't find what you are looking for?
If you can't find what you are looking for on our website please check the associated websites that we work with. We have purposely set up inventories of our trains in multiple locations to provide additional availability during our busy season. (Click here to learn more.)
Unfortunately rush orders are not possible during Holiday Season through www.woodentrain.com, however they may be possible through some of our associated websites so feel free to check there if you are in a bind as they may be able to help you.
Important Shipping and Shopping
Thank you so much for shopping
The Whittle Shortline Railroad!
New train released each month! Sign up for email list below to be the first to know!
We offer a lifetime guarantee on Whittle Shortline toy trains with normal wear and tear. Just get in touch with us to let us know about the issue and then send it back so we can repair or replace it :)
Peak Season Order Status
From mid-November through the end of the year Santa keeps us very, very busy. For this reason we cannot promise order status updates. We will try :) The simple fact of the matter is that if we are providing order status's that is time taken away possibly assembling your train and getting it our the door to you(or Santa:)). We hope you understand :)
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