Orders are continually being processed and shipped at The Whittle Shortline Railroad. Since we manufacture our own trains the delivery time varies depending on what is in stock when the order is placed and where a particular car may be in the production process at that time. We have a very efficient shipping department that will ship your order as soon as it is ready. If need be we can ship what is in stock, back order the remainder of the order, and ship it to you at our expense.

If you are not completely satisfied, we will gladly replace the item/s or, if you prefer, refund your purchase price.

Item/s returned for exchange or refund will receive our prompt attention. Please be sure to insure your package and we recommend shipping by United Parcel Service because you can track the delivery status. Be sure to include a note that includes your address, phone number, and instructions.


A 20% restocking fee will be charged on all returns.


If it is an exchange and merchandise will be shipped back to you, we do charge a fee of $5.00 to cover the shipping.

In the event that a Whittle Shortline train needs repair, please send it back to us with a note that includes your address, phone number, and the damage that needs repair. We will do our best to make the necessary repairs or replace the train if necessary.(This applies to damage from normal wear and tear or errors made in production).

Rush orders can only be placed by contacting The Whittle Shortline Railroad at (573)754-4033 and are contingent upon product availability. There is a $5.00 surcharge for rushed orders.

Orders shipped outside of the United States must be paid for with a credit card and will be charged for incurred costs of shipping and packaging.